1.What does the rental fee of the products include?
The rental fee covers just that – the product itself. It does not include delivery charges and labour costs for setting-up – all of which are to be borne by the clients should they be required
2.Why am I paying an additional deposit on top of the rental fee confirmed?
The additional deposit is to ensure that our products are returned to us in the original form and quantity. If there are no damages or missing quantities, this deposit will be returned to you upon return of the product(s). The deposit amount will be 30% of the total rental fees
3.How much are your delivery charges?
Our delivery charges are as follows :
a) Within Petaling Jaya / Kuala Lumpur = RM50 for a return trip
b) Outside of Petaling Jaya / Kuala Lumpur = RM80 for a return trip
c) Outside of Selangor / Wilayah = courier charges will apply – depending on weight of products rented
d) Outside of Malaysia = courier charges will apply – depending on weight of products rented
For the chiavari chairs and bulky decorative props – the delivery charges are as follows :
a) Within Petaling Jaya / Kuala Lumpur:
1 ton lorry for 1 trip during day time RM100
1 ton lorry for 1 trip + midnight surcharge RM140
3 ton lorry for 1 trip during day time RM200
3 ton lorry for 1 trip + midnight surcharge RM250
Optional : charges for movers is at RM80 per person, per trip
b) Outside of Petaling Jaya / Kuala Lumpur = please enquire with our sales representatives
c) Outside of Selangor / Wilayah = please enquire with our sales representatives
Client must be available or appoint a representative to receive or return all goods during our delivery or collection of goods at time and date agreed upon. The name and contact no. of the person appointed is to be given to us prior to delivery.
If goods are to be delivered by us, we will deliver them to function venue at least 6 hours before start of function
4.How much are your labour set-up charges?
Labour costs to set up table linen/ chair sash / arrangement of decorative props rented is RM200 per person
5.What happens if the fabric colours that I would like to have are not available or the quantity is not sufficient?
You have the option to request for the particular colours to be customized or you may choose from other similar colour ranges
6.Can I mix and match whatever I like or do I have to take the products as a set?
We will recommend a colour-theme set for you in our discussion, however, if you choose to mix and match your colours creatively, you are more than welcomed to do so! Bear in mind that different fabric will incur different rental fees
7.Aside from linens, are there other products in which you rent out?
Yes, of course! We rent out other props and decorations as well that will help create your event theme or else, enhance it. Please enquire with our sales representatives
8.Do you also provide flowers?
No, we do not. But we do work closely with a few renowned florists and will be glad to recommend or incorporate their flowers into our event theme creations for you. The flowers will be a separate charge
9.How much notice do I need to confirm the rentals?
For straightforward product rentals – a week’s notice would be sufficient. However, for couture and themed-events design, please give us at least 3 – 6 months in advance for us to conceptualize and customize for you
10.What are the payment terms like?
For every confirmed booking, the payment terms are as follows :
- 50% non-refundable deposit to confirm order and product once quotation is approved / signed otherwise, it is deemed as an unconfirmed booking and we will not hold the product for you
- Balance 50% + 30% returnable deposit to be paid upon product delivery / product collection
- Returnable deposit will be returned to you after the products are returned in good condition and correct quantity
11.Can I change my order midway?
Yes, you may. Subjected to availability of product stock
12.How long can I keep the product for before I return them?
Please have it returned to us within 7 days from your function date